Terms and Conditions for Apsara Flora
Welcome to Apsara Flora. These Terms and Conditions govern your use of our online platform and the services provided by Apsara Flora. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Services Overview
Apsara Flora provides a range of floral services, including bespoke floral arrangements, event styling and decoration, corporate floral subscriptions, plant sales and care, same-day flower delivery, and floral workshops. Our services are available through our online platform and at our physical location.
2. Account Registration and Use
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Eligibility: By using our services, you confirm that you are at least 18 years old or are accessing our site under the supervision of a parent or guardian.
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Account Information: You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.
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Security: You must notify us immediately of any unauthorized use of your account or any other breach of security.
3. Orders, Payments, and Cancellations
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Product Availability: All floral arrangements and products are subject to availability. Due to the seasonal nature of flowers, substitutions may be necessary. We will endeavor to match the likeness and value of the ordered item.
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Pricing: All prices are listed in Singapore Dollars (SGD) and are subject to change without prior notice. Applicable taxes, delivery fees, and any other charges will be clearly displayed during the checkout process.
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Payment: We accept various payment methods as indicated on our online platform. All payments must be received in full before an order is processed and delivered.
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Cancellations and Modifications: Requests for cancellations or modifications to an order must be made within a specified timeframe, generally 24 hours before the scheduled delivery or event date, unless otherwise specified for specific services like event styling or workshops. Specific policies for each service will be detailed at the time of booking.
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Refunds: Refunds are processed according to our Refund Policy, which is provided separately or as part of the specific service agreement. Generally, no refunds are issued for cancellations made outside the specified cancellation window.
4. Delivery Information
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Delivery Areas: We offer delivery services within specific areas in Singapore. Please check our delivery information page for a detailed list of covered locations.
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Same-Day Delivery: Same-day delivery is available for orders placed before a specified cut-off time, subject to availability and delivery area restrictions.
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Recipient Information: It is your responsibility to provide accurate and complete recipient information, including address and contact number. Apsara Flora is not responsible for delays or non-delivery resulting from incorrect information.
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Delivery Attempts: In the event the recipient is not available, our delivery personnel will attempt to contact the recipient or leave the flowers in a safe location, if deemed appropriate. Additional delivery charges may apply for re-delivery attempts.
5. Intellectual Property
All content on our online platform, including but not limited to designs, text, graphics, logos, images, and software, is the property of Apsara Flora or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
6. User Conduct
When using our services, you agree not to:
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Engage in any unlawful, harmful, or fraudulent activities.
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Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
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Upload or transmit any content that is offensive, defamatory, or infringes on the rights of others.
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Interfere with or disrupt the integrity or performance of our services.
7. Disclaimer of Warranties
Our services are provided on an "as is" and "as available" basis without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Apsara Flora does not warrant that our services will be uninterrupted, error-free, or secure.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Apsara Flora shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of or inability to use our services.
9. Indemnification
You agree to indemnify, defend, and hold harmless Apsara Flora, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of our services or your breach of these Terms and Conditions.
10. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts of Singapore.
11. Changes to Terms and Conditions
Apsara Flora reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our online platform. Your continued use of our services after any such changes constitutes your acceptance of the updated Terms and Conditions.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Apsara Flora
18 Maxwell Road,
#03-12 Maxwell House,
Singapore, Central Region, 069114
Singapore